A printer not perceiving another ink or toner cartridge is one of the most well-known issues that print proprietors experience when changing or supplanting an unfilled one, independent of what brand printer you have, and one that our clients as often as possible get some information about. This can generally influence your printer when you a supplanting perfect, remanufactured, nonexclusive or topped off ink cartridges and you might be searching for an approach to fix this issue. Peruse beneath where we’ll clarify why this occurs and how to fix your Hp printer.
Here are the most common reasons why your printer isn’t recognising a cartridge:
Internal memory reset needed:
Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels etc. However, sometimes the printer just doesn’t do that correctly and believes that the old one, or no cartridge, is currently inserted instead. Click here for the solution below on how to fix this
Protective strips haven’t been removed:
If you haven’t removed protective covers or plastic strips that are attached to a new cartridge when you first take it out of its packaging, the printer will fail to register the new cartridge and this will cause problems. Take the cartridge out of your printer and make sure all strips, tabs or plastic covers are removed before installing the cartridge again.
Also Read::Hp Printer troubleshooting
Dirty / damaged contacts stop chip data being read:
The new ink or toner cartridge has a number of metal contacts that connect to similar metal contacts in the printer allowing them to communicate. Dirt or damage on the contacts inside the printer can prevent the contacts from connecting and can stop the printer from reading the information on the chip. Click here for information on how to clean metal contacts.
HP Cartridge Protection is enabled
Whilst updating firmware is often necessary, if you have a HP printer an update may be installed to ‘enable cartridge protection’ this then prevents these cartridges form working in any other printer. Cartridge protection may also stop compatibles from working in your machine at all. This can be switched off. See how to fix HP cartridges locked to another printer.
Also Read::Canon Printer error code b203
The Incorrect consumable installed in a slot:
A rare occasion but this does happen! It’s quite an easy mistake to put a colour ink or toner cartridge into the incorrect slot or purchase the wrong cartridge model for your printer. Also, if a drum or fuser or other maintenance item was accidentally purchased instead of a toner cartridge and installed without the toner, the printer will not work and still needs a new cartridge.
Take all the cartridges back out of the printer and double check they were in the correct colour slots and all the required cartridges are present. If not, reinstall them and switch the printer off and back on to reset the system.
An Ink cartridge has not been inserted in its slot correctly:
There is also the off chance that an ink cartridge wasn’t fully clicked in to its designated slot and so the printer can’t detect the new ink cartridge and displays the error message. All you’ll need to do is lift your cartridge cover again and double check each of the inserted cartridges to make sure that they have been clicked in, then close the cover again and try once more.
In the case of toners, sometimes broken plastic parts can cause the toner to not sit correctly into the printer slot. you would need to replace the toner to fix this issue.
A Hp printer software update has rendered the chip data useless or stamped it with an ’empty’ status
This is one of the main causes for a compatible ink or toner to not work in your printer. Modern printers automatically connect to the internet but pc software or internal printer software (firmware) will often need to be updated at the request of the printer. These updates can often fix bugs but more recently printer manufacturers have used updates to stop compatible cartridges from working in your printer. Often delivering messages like ‘cartridge not compatible‘or ‘cartridge not recognized,’ or ‘cartridge empty‘.
Remanufactured inks can have an empty status set to the chip data which means you need to bypass the error. If you have a Canon printer, click here to read how to bypass this error.
How to override hp printer empty cartridge – 8 steps to try
The principal activity isn’t to freeze! Regardless of whether you’ve gotten them from us or another provider, there truly shouldn’t be any motivation behind why a decent quality unique or perfect cartridge wouldn’t work in your printer so with a little persistence, we’ll get you through it. Attempt the accompanying 8 stages to address your issue.
How to reset the printer memory:
- Evacuate your new cartridge and supplant it with the former one. Leave your printer and proceed to accomplish something different for 10 minutes.
- Supplant the old cartridge with the enhanced one once more. These two stages alone regularly resolve the issue, so check whether your printer currently perceives your new cartridges. Be that as it may, in case you’re despite everything experiencing difficulty…
- Evacuate the new cartridge. Ensure you place it in a perfect and safe spot where the cartridge or the surface won’t be harmed.
- Turn the printer off utilizing its capacity button
- Unplug your printer at the divider. It’s essential to do the two stages 4 and 5 independently, as certain printers can stay in rest mode on the off chance that you’ve just turned off the force button on the printer control board. Leave your printer like this for around 10 minutes or somewhere in the vicinity.
- Fitting your printer back in at the divider (however don’t press the force button at this time)
- Addition your new cartridge
- Press the force button on your printer
Ideally, you ought to have the option to now print with your new perfect ink or toner cartridge! If chance that this doesn’t work, proceed onward to the subsequent stage.
Clean the metal contacts:
The metal contacts can for the most part be seen on one side, the rear of a toner cartridge or back of an ink cartridge and seem as though a level bit of copper, metal or even like circuit board (if it’s not too much trouble note that some ink cartridges have no contacts by any means). Here are the means to follow:
- Shut down and unplug your printer (for inkjet printers disregard this progression as cartridges must be evacuated before driving off)
- Cautiously evacuate your toner or ink cartridge and spot aside on a level surface where it will be protected.
- Assess the cartridge for the metal contacts
- Assess within the printer for the association point
- With a build up free/dry fabric softly wipe the contacts on the two cartridges and printer to expel any earth, or buildup being mindful so as not to create any harm.
- Supplant the cartridges in the printer
- Force the printer back on
- Attempt to print once more.
Still having trouble?
On the off chance that you are as yet experiencing difficulty there are a couple of more things to check:
Ensure every single defensive spread and strips were expelled from your new cartridge when it was introduced. You regularly get directions in the case that will show how to do this.
Ensure that you bought the right consumable. Trust me this happens to potentially anyone. Ensure you bought an ink or toner and not another drum unit or other support thing. On the off chance that you need assistance, we can check this for you.
Update your printer programming by adhering to the guidelines manual on the best way to refresh the firmware. You can regularly do this by visiting the maker site and scanning for your Hp printer.
Dial our Hp Printer tech support number 18004360509